Front Of House, (Hotel Manager) The Inn on Loch Lomond, Argyll and the Islands

The Inn on Loch Lomond is a traditional Scottish hotel situated in Luss, 35 miles north-west of Glasgow.

Job Context
• The Hotel Manager ensures the smooth day-to-day running of the Hotel.
• The Hotel Manager ensures the effective communications between all departments’ plans ahead and directs the managers to ensure effective and efficient performance.
• The Hotel Manager ensures the highest standards of service in all areas of the business at all times.
• The Hotel Manager must promote the Hotel and monitor the occupancy rate, alerting when targets are not being met.
• The Hotel Manager must monitor and achieve all sales targets, wage % and GP’s for all departments. Also ensuring that these details are delivered on time, highlighting any discrepancies.
Job Contents
• Operational for all departments (Kitchen, Restaurant, Reception, Housekeeping). This must include a walk round 3 times a day to ensure that all public areas meet our levels of cleanliness.
• Offer guidance and support to Managers in all departments.
• Chair communication meetings and daily briefing, monitoring day and night handover diaries.
• Setting rotas and standards for General Management Team.
• Using SOP’s and other methods to measure quality and implement necessary changes and training.
• Knowledge of business in the Hotel and individual guests staying or visiting.
• Personal welcome and farewells as appropriate.
• Monitor keys. Make sure that they are signed in and out, and are in place at the end of each shift.
• Each day you will be based in an operational department rota, and you will expected to carry out your duties within this department.
• Make sure that you are seen at events during peak times.
• Ensure that you complete an accurate Passover on the day’s events for the Duty Manager.
• All departments’ operational policies and procedures.
• To take responsibility for daily operational decisions and management of requirements at the Hotel in the absence of the general managers’.
• To ensure that you make yourself available for the monthly meetings.
• To ensure that budgets, targets and strategies are communicated to all team members.
• To have a hands on presence during peak operational times.
• To take responsibility and log all requirements for Hotel maintenance in conjunction with the maintenance team.
Performance Standards
• Communication – To maintain excellent communication skills in working relationships with other departments and all dealings with customers and guests of Hotel.
• Sales- To promote and encourage up selling e.g. rooms, drinks and packages.
• Customer Services – To maintain customer loyalty and retention rates. To promote our values and behaviours.
• Health & Safety – To ensure that all times and activities are carried out in line with Company’s Health & Safety Policy.

Please apply to Val Allan, HR via email with your most current, up-to-date CV and recent references